Talk to a real person.
No corporate maze. We are a small India-based team building Barnaby with caregivers, vets, and stores. Write to us and we will point you to the right person.
General help
Help with consults, orders, or your account.
hello@barnaby.inJoin as a vet
For licensed vets who want flexible consults, clear payouts, and better follow-up tools.
hello@barnaby.inPartnerships
Pharmacies, lab networks, NGOs, clinics, and public-health collaborators.
hello@barnaby.inSell on Barnaby
For stores that want to list products, manage orders, and serve animal caregivers online.
hello@barnaby.inPrivacy & data rights
For account export, deletion, correction, and DPDP-related questions.
hello@barnaby.inPress & media
For brand assets, founder notes, interviews, and story requests.
hello@barnaby.inRegistered office
ESPR Creative Lab Private Limited
India
Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST.
You can email us anytime. We triage urgent consult, payment, and account-safety issues first.
Grievance officer
As required under the IT Rules and the DPDP Act, our grievance officer is available for any complaint or unresolved issue.
Email: hello@barnaby.in
Postal: Grievance Officer, ESPR Creative Lab Private Limited, India.
Response targets
- General support: within 24 hours
- Live consultations or payment failures: within 4 hours during business hours
- Privacy / data rights: within 30 days (per DPDP Act)
- Partnerships and press: 3–5 business days
Want a faster answer?
For account or order help, the app gives us the most context. Download Barnaby and tap Help, or email us with your registered mobile number.